PRIVACY STATEMENT
Plaza Resident Services Netherlands B.V. (“Plaza,” “we,” “us,” “our,” or the “Company”) undertakes to protect the privacy of persons who visit the company's websites ("Visitors"), persons who register for the Services such as described below (“Customers” or clients) and persons who register to participate in corporate events (“Participants”).
This Privacy Statement describes how Plaza deals with privacy issues related to the use of the Company's websites and the applications and services that Plaza offers (collectively, the “Services”).
This Privacy Statement explains which data is processed for which purpose and what the legal basis is. Physical, technical and organizational measures have been taken to protect your personal data. We reserve the right to make changes to this privacy statement. The current privacy policy can be consulted online at any time via our website.
Except as set forth in this Privacy Statement, we will not disclose your information to third parties without your permission unless we are required by law to do so, for example, by a court order or to prevent fraud or other crime. By submitting information on our website and reading this Privacy Statement, you agree to the processing of this data about you by us and the product providers.
If you have any questions or complaints regarding Plaza's privacy statement or related practices, please contact us at privacynotice@plazaresidentservices.com
Address
Noord Brabantlaan 2
5651 LX Eindhoven
1. Web sites covered
This Privacy Statement applies to the handling of data that refer to this privacy statement. In this privacy statement, we explain how our company collects, uses, shares, and secures your personal information related to the Services that refer to this privacy statement (collectively referred to as “Plaza’s Web sites” or “the Company’s Web sites”). Plaza’s websites may contain links to other websites. Plaza is not liable for the content of external websites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
2. Information collected
The legal basis for collecting and processing the below data is Contractual: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
For more information, see the website of the Dutch Data Protection Authority:
DATA SUBJECT - TENANT APPLICANT
| Data type | Reason why we store data / use the data | Retention period after tenant has left |
|---|---|---|
| Name and contact detalis | To contact Tenant Applicant and send Marketing invitations to view properties that you have not selected, of which Ideal believes will suit your search | 12 months |
| Date of birth | Check the age is above 18 | 12 months |
| Current address | To see if you have a good history of paying, this is part of the Tenant vetting criteria. | 12 months |
| Employment status | This forms part of the vetting criteria to become a Tenant. | 12 months |
| Partner status | To find out if Ideal can accommodate the Partner | 12 months |
| Partner email | To then contact Tenant Applicant Partner in relation to offering accommodation. | 12 months |
| CCTV video | Some of our sites (no all) have additional security in the form of CCTV | 28 days of storage, according to the 'regulation of Article 151c of the Municipalities Act', regardless of the date of registration. Images of misconduct/offences for police and judicial authorities can be stored until the prosecution is completed. |
DATA SUBJECT – TENANT
| Data type | Reason why we store data / use the data | Retention period after tenant has left |
|---|---|---|
| Name and contact detalis | To contact Tenant Applicant | 12 months |
| Date of birth | Check the age is above 18 | 12 months |
| Photo ID (e.g. copy of passport) & Nationality | To confirm your identity and check that you are legally allowed to live and work/study in the country. This is part of the Tenant vetting criteria. | 12 months |
| Visa (if needed) | To verify that you are legally allowed to live and work/study in the country. This is part of the Tenant vetting criteria. | 12 months |
| Current address | To perform a credit check. This forms part of the vetting criteria to become a Tenant. | 12 months |
| Credit check | To see if you have a good history of paying, this is part of the Tenant vetting criteria. | 12 months |
| If appropriate, Guarantor name & contact information | In connection with payments, someone can stand surety | 12 months |
| Bank Details | Set up payment of accommodation Fee and to pay back Damage Security Payment | 12 months |
| Registration Civil Affairs | Must be sure that the borrower/tenant is registered | 12 months |
| Educational institution registration (if necessary) | Proof of registration from the educational institution is required for certain contracts. This is part of the selection criteria. | 12 months |
| Income registration tax (if necessary) | To see if you are eligible for social housing. This is part of the selection criteria. | 12 months |
| Income registration form (if needed) | Testing whether appropriate allocation can be made. This is part of the selection criteria. | 12 months |
| Historical extract GBA (if necessary) | This is part of the selection criteria | 12 months |
| Chamber of Commerce registration (if necessary) | This is part of the selection criteria | 12 months |
| Contact information | In case of emergency, being able to approach a contact person | 12 months |
| Pay slips (or equivalent) | Business need - to manage the payments | 12 months |
| Signed Licence Agreement | Business need- to manage the properties | 7 years (tax reasons) |
| CCTV Video | Some of our sites (no all) have additional security in the form of CCTV | 28 days of storage, according to the 'regulation of Article 151c of the Municipalities Act', regardless of the date of registration. Images of misconduct/offences for police and judicial authorities can be stored until the prosecution is completed. |
POTENTIAL CLIENT
| Data type | Reason why we store data / use the data | Retention period |
|---|---|---|
| Name and contact details | To contact Client. Marketing will send you from time to time other information relating to your original request. All communication has an opt-out function. | Until you opt out. |
| Work Address | To send correspondences | Until you opt out |
| CCTV Video | Some of our properties (not all) have additional security in the form of CCTV | 28 days of storage, according to the 'regulation of Article 151c of the Municipalities Act', regardless of the date of registration. Images of misconduct/offences for police and judicial authorities can be stored until the prosecution is completed. |
DATA SUBJECT - CLIENT
| Data type | Reason why we store data / use the data | Retention period |
|---|---|---|
| Name and contact details | To contact Client Marketing campaigns | 3 years |
| Work Address | To send correspondences | 3 years |
| Correspondence | Business need - to manage the service | 3 years |
| Bank Details | Set up payments | 3 years |
| Property Details (including inspection reports) | Business need - to secure the properties | 3 years |
| Financial information including Invoices, credit history | Business need - to manage the payments | 7 years |
| Signed contract (offer letter) | Business need - to secure the propeties | 7 years (tax reasons) |
| CCTV | Some of our sites (no all) have additional security in the form of CCTV | 28 days of storage, according to the 'regulation of Article 151c of the Municipalities Act', regardless of the date of registration. Images of misconduct/offences for police and judicial authorities can be stored until the prosecution is completed. |
DATA SUBJECT - EMPLOYEE APPLICANT
| Data type | Reason why we store data / use the data | Retention period |
|---|---|---|
| Name and contact details | To contact staff | 1 month |
| CV | Business need - investigating suitability for role / verifying experience | 1 month |
| CV | Talent pool (applicant gives prior consent) | 1 year |
DATA SUBJECT - EMPLOYEE
| Data type | Reason why we store data / use the data | Retention period |
|---|---|---|
| Name and contact details | To contact staff | 7 years |
| Date of birth | Check the age is above 18 | 7 years |
| Photo ID (e.g. cope of passport) & Nationality | To confirm your identity and check that you are legally allowed to live and work/study in the country. This is part of the Staff vetting criteria. | 5 years |
| BSN | To confirm your identity and to set up wage payment | 7 years |
| Visa (if needed) | To verify that you are legally allowed to live and work/study in the country. This is part of the Staff vetting criteria. | 7 years |
| Current Address | To perform a credit check. This forms part of the staff vetting criteria. | 7 years |
| Driving Licence | To check if staff have a current and valid licence whilst driving the company vehicles. | 2 years |
| Bank Details | To pay wages | 7 years |
| Next of Kin name & contact information | In cases of emergencies, where Plaza needs to contact an employees Next of Kin. | 7 years |
| Wages (payroll) + Bonuses + Pension + Expense Information | Business need - verifying payment made by Law - HMRC regulations | 7 years |
| Appraisals / Performance Review / Disciplinary History | Business need- verifying and tracking performance and development | 2 years |
| Attendance records: Absences + Maternity / paternity | Business need - verifying performance By Law | 2 years |
| Personal accident/injury claim | Business need - preventing further accident/injury By Law | 10 years |
| Training records | Business need - preventing further accident/injury By Law | 10 years |
| Employment contract | Business need - verifying terms of employment | 2 years |
| CCTV video | Some of our sites (no all) have additional security in the form of CCTV | 28 days of storage, according to the 'regulation of Article 151c of the Municipalities Act', regardless of the date of registration. Images of misconduct/offences for police and judicial authorities can be stored until the prosecution is completed. |
DATA SUBJECT - SUPPLIER
| Data type | Reason why we store data / use the data | Retention period |
|---|---|---|
| Name and contact details | To contact Supplier Applicant | 1 year |
| Financial information including Invoices, credit history | Business need - to manage the payments | 7 years |
| CCTV video | Some of our sites (not all) have additional security in the form of CCTV | 28 days of storage, according to the 'regulation of Article 151c of the Municipalities Act', regardless of the date of registration. Images of misconduct/offences for police and judicial authorities can be stored until the prosecution is completed. |
DATA SUBJECT - WEBSITE VISITOR
| Data type | Reason why we story data / use the data | Retention period after enquiry |
|---|---|---|
| Name and contact details | To contact Website Visitor about their enquiry | 1 year |
| Enquiry details | To answer and help the Website Visitor with their enquiry | 1 year |
Plaza does not always process all of the above personal data. That depends on which services the customer purchases / wishes to purchase and which functionalities the customer uses on the Company's website. When you use the company's services, Plaza may also collect information by using commonly used information collection tools, such as cookies or Google Analytics ("Website Navigation Data"). Website Navigation Data includes standard information about your web browser (such as browser type and browser language), your IP address, and the actions you perform on the company's websites (such as the visited webpages and clicked links). Click here for more information about the collection of Website Navigation Data by Plaza and others.
Video Images
CCTV cameras are set up for security purposes on the sites of Plaza Clients. The images are stored locally and temporarily stored for a maximum of 28 days in accordance with the 'regulation of Article 151c of the Municipalities Act'. The stored images are kept with an accredited third party, they are only viewed in case of damage or suspected misconduct and at the request of the police and judicial authorities. If the police or judicial authorities request the images then they are kept until the incident is resolved. There is a possibility that there are one or more points in the building that can be viewed live.
3. Use of information collected
Personal data, of the Data Subject is processed for the following purposes:
entering into agreements;
to execute agreements with the Data Subject in the field of rental and loan;
informing the Data Subject;
ensuring the safety of the property of the Company and the person concerned, more specifically the prevention of criminal offenses and illegal activities;
approaching Data Subjects for marketing purposes;
improving the Company's offline and online services.
The legal basis for collecting and processing the below data is Contractual: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract. For more information, see the website of the Dutch Data Protection Authority: (link: https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/algemene-informatie-avg/mag-u-persoonsgegevens-verwerken#wanneer-mag-u-zich-baseren-op-de-grondslag-uitvoering-overeenkomst-6332).
4. Public forums, refer a contact, and customer testimonials
Plaza may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Plaza is not responsible for the personal information you choose to submit in these forums.
Customers/clients and visitors may elect to use the company’s referral program to inform contacts about the Company’s Web sites and Services. When using the referral program, the Company requests the contact’s name and email address. Plaza will automatically send the contact a one–time email inviting him or her to visit the company’s websites. Plaza does not store this information. Plaza posts a list of customers/clients and testimonials on the company’s websites that contain information such as customer names and titles. Plaza obtains the consent of each customer/client prior to posting any information on such a list or posting testimonials.
5. Sharing of information collected
Service Providers Plaza may share data about Plaza, Visitors, Customers and Attendees with the Company’s contracted service providers so that these service providers can provide services on our behalf. These service providers are authorized to use your personal information only as necessary to provide the requested services to us. Without limiting the foregoing, Plaza may also share data about Plaza visitors, customers and attendees with the company’s service providers to ensure the quality of information provided, and with third–party social networking and media websites, such as Facebook, for marketing and advertising on those websites. Unless described in this Privacy Statement, Plaza does not share, sell, rent, or trade any information with third parties for their promotional purposes.
Third Parties Section 4 of this Privacy Statement, Google Analytics, specifically addresses the information we or third parties collect through cookies and web beacons, and how you can control cookies through your webbrowsers. We may also disclose your personal information to any third party with your prior consent.
Compelled Disclosure Plaza reserves the right to use or disclose information provided if required by law or if the company reasonably believes that use or disclosure is necessary to protect the company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
6. Communications preferences
Plaza offers visitors, customers/clients, and attendees who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may unsubscribe by contacting us using the information in the “Contacting Us" section below.
7. Your Rights as a Data Subject
As a data subject, you have the following rights:
The right to know whether and which of your personal data is processed;
The right to inspect and copy that data;
The right to correction, addition or deletion of data if necessary;
The right to request (partial) destruction of your data. This can only be met if the retention of the data is not of considerable importance to the Company and the data must not be retained on the basis of a statutory regulation;
The right to object to the processing of your data in certain cases;
The right to data portability.
If you would like to exercise your rights, please notify your request by email to privacynotice@plazaresidentservices.com
In order to prevent misuse, we ask you to adequately identify yourself in a written request for access, for example by sending a copy of a valid ID. Don't forget to shield the citizen service number and passport photo on the copy.
8. Changes to this Privacy Statement
Plaza reserves the right to change this Privacy Statement. Plaza will provide notification of the material changes to this Privacy Statement through the Company’s Web sites at least thirty (30) business days prior to the change taking effect.
9. Contacting us
Questions regarding this Privacy Statement or the information practices of the Company’s Web sites and Services should be directed to: privacynotice@plazaresidentservices.com
Pursuant to privacy legislation, you also have the right to file a complaint with the Information Commissioner’s Office.
This can be done via the website of the Dutch Data Protection Authority (https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons ) or by calling their helpline on 088 - 1805250.